Shipping & Refund Policy

Last updated: 4 August 2026

We want you to enjoy fresh, pure oil with a smooth ordering experience. This policy explains how we ship your order and how cancellations, replacements, and refunds work.

Where we deliver

We currently deliver across Telangana and Andhra Pradesh. If you are outside these areas, message us on WhatsApp and we will let you know if we can help.

Dispatch & delivery time

• We press in small batches and typically dispatch your order within 1–2 business days of confirmation.
• Delivery usually takes 3–7 business days after dispatch, depending on your location.
• You will receive updates about your order on WhatsApp.

Delivery charges

Free delivery on orders above ₹999. For orders below ₹999, a small delivery charge may apply and will be shown before you pay.

Cancellations

You can cancel an order before it is dispatched for a full refund — just message us on WhatsApp as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but the policy below on damaged or wrong items still applies.

Returns, replacements & refunds

Our oils and ghee are perishable food products sealed for your safety, so we are unable to accept returns of opened or used items for reasons of hygiene. However, your satisfaction matters to us:

• Damaged, leaked, or wrong item? If your order arrives damaged or leaking, or you receive the wrong product, please contact us on WhatsApp within 48 hours of delivery with your order details and a photo.
• We will arrange a free replacement or a full refund for the affected item — whichever you prefer.
• Refunds are made to your original payment method. Once approved, refunds are usually processed within 5–7 business days (the time it takes to reflect in your account depends on your bank).

Non-delivery

If a delivery fails to reach you due to an incorrect address or repeated non-availability, we will contact you to re-arrange delivery. Additional delivery charges may apply for re-shipment.